Return & Refund Policy
Return & Refund Policy
Your satisfaction is important to us. This Return & Refund Policy explains the conditions for returns, exchanges, and refunds to ensure a smooth shopping experience.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, items must meet the following conditions:
Items must be:
- Unworn
- Unwashed
- In their original condition
- With original tags attached
Non-returnable Items
The following items cannot be returned:
- Sale items
- Gift cards
- Items damaged through misuse
Refunds
Once your return has been received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include photos of the item.
We'll work quickly to resolve the issue.
Contact Information
Need Help?
If you have any questions about returns or refunds, please contact us at support@gumnstudio.com.
