FAQ
Frequently Asked Questions
Where do you ship from?
All orders are shipped directly from our warehouse in China.
How long does shipping take?
Orders are processed within 1–3 business days.
Estimated delivery:
- United States: 7–15 business days
- International: 10–20 business days
Shipping times may vary during holidays or due to customs processing.
Do you offer free shipping?
Yes! We offer free international shipping on orders of $69 USD or more.
Shipping costs for orders below $69 are calculated automatically at checkout based on your destination.
Visit our store regularly for additional promotions and special offers.
Can I track my order?
Yes.
Once your order has been shipped, you'll receive a tracking number by email.
What if my item arrives damaged?
Please contact us within 7 days of receiving your package and include photos of the issue. We'll work with you to find the best solution.
Can I cancel or change my order?
Orders can only be changed or canceled before they have been shipped.
Please contact us as soon as possible.
Do you accept returns?
Yes.
Please read our Return & Refund Policy for complete details.
How do I choose the right size?
Please refer to the Size Guide on each product page. If you're unsure, contact us and we'll gladly recommend the best size.
Are your products true to the photos?
Yes! All of our products are carefully selected for their quality and match the photos shown on our website. We take our own product photos whenever possible to ensure they accurately represent the actual item you'll receive.
We carefully photograph every product and do our best to represent colors accurately. Please note that slight color differences may occur due to different monitor settings.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and other secure payment methods available at checkout.
How can I contact Gumn Studio?
You can email us at:
We typically reply within 24–48 business hours.
